FAQs

We're a small wellness and supplements team. We test products, find what works, and stand behind everything we ship with a 90-day money-back guarantee. If something isn't pulling its weight, it doesn't stay on the site.

Supplements and wellness products built for people who care what goes in their body. Most are subscription, some are one-time. We focus on a small lineup we believe in, not 200 SKUs nobody can tell apart.

It depends on the product. Each product page lists the ingredients and dietary flags (vegan, vegetarian, gluten-free, and so on). If you're not sure, email us and we'll tell you straight.

We don't carry products we wouldn't take ourselves. The big brands run hundreds of items with low ingredient transparency. We keep the lineup small and tell you what's in the bag.

If it doesn't work for you, the 90-day guarantee makes it free to find out.

Each product page lists the manufacturing source. We work with partner facilities that share their Certificates of Analysis with us. If you want documentation on a specific batch, email support and we'll send it over.

We start with a problem people genuinely care about (sleep, energy, gut comfort, recovery), look at what the research supports, and find a product with a clean ingredient label at a price that isn't ridiculous. If we can't verify the science, we pass.

We ask every partner facility for a Certificate of Analysis on each batch, and we publish summaries on the product pages where available. Independent lab testing is a hard requirement before we list anything.

The full ingredient list is on every product page, including doses. We don't use proprietary blends that hide quantities. If you don't see a dose, it isn't in the formula.

Most formulations are free of gluten, soy, and dairy, but the product pages flag the specifics on a per-product basis. If you have a serious allergy, read the label first or email us with the product you're considering and we'll walk through it with you.

Most orders inside the United States arrive within 3 to 5 business days. Subscriptions ship the same day they renew. You'll get a tracking link by email the moment the package leaves the warehouse.

Free on every subscription order inside the United States. One-time orders ship at a flat rate that shows in your cart before checkout, no hidden fees at the end.

Not yet. We're United States only for now. International shipping is on our roadmap. Sign up for the email list and we'll let you know the moment it opens.

Tracking gets emailed to you as soon as the package goes out. If you didn't get the email, check spam first, then message support and we'll resend it.

Email us with your order number and we'll either resend or refund. We handle this on our side, you don't need to chase the carrier yourself.

For the full shipping policy, see our shipping policy.

Take the product for a full month at minimum so it has a real chance to work. If you don't feel a meaningful difference by the end of 90 days, email support. No return needed, no return shipping, we refund every cent.

No. Open bags, half-used bottles, doesn't matter. Keep it or toss it. The guarantee is on feeling the difference, not on the physical product.

We process refunds the same business day we receive your message. Banks usually post the money back to your card within 5 to 10 business days after that.

For the full refund policy, see our refund policy.

Yes. Same 90-day window, same no-return-needed policy. Email support with your order number to start the refund.

You pick a product and a cadence (monthly or quarterly). We charge and ship on the same day each cycle. You can change cadence, pause, skip, or cancel any time from your account.

Log into your account, click Subscriptions, hit pause, skip, or cancel. No phone call, no chat retention loop, no hidden steps.

On the same date each renewal cycle. You'll get a heads-up email three days before each charge so there are no surprises.

Yes, both. Log into your account, click Subscriptions, and edit shipping or payment. Changes apply to the next renewal automatically.

We retry the card a few times over the next several days. If it keeps failing, we'll email you with a link to update payment. No fees for failed charges, we just need the card fixed before the next shipment.

We use it to ship your order, process payments, and email order updates (plus marketing if you opted in). We never sell your data.

The full breakdown lives in our privacy policy.

No. We don't sell personal information to anyone, full stop. The privacy policy spells out who we share with (shipping carriers, payment processors) and why.

Email hello@nordra.co with the subject "Data deletion request" and the email you signed up with. We'll process it within 30 days, in line with applicable privacy laws.

Email hello@nordra.co or use the contact page. We read everything that comes in.

Monday to Friday, 9am to 5pm Pacific. You can email any time, we'll get back to you the next business day at the latest.

Within one business day for almost everything. Refunds and order changes usually get processed the same day they come in.